Aesthetic Field Service Technician

4 weeks ago

Bolton, Bolton, United Kingdom Kion Group AG Full time
Main Purpose of the Position

To carry out service and repairs to equipment on customer sites in a safe, professional, and cost-effective manner, maintaining documentation of all works carried out in line with Health and Safety and Quality procedures.

Main Duties and Accountabilities
  • To identify, diagnose, and rectify faults on customer equipment as deemed necessary, with all that this entails, and order the necessary spare parts as efficiently as possible.
  • To provide reliable information to the customer regarding maintenance, consultation on repairs, and to offer advice on the use of equipment.
  • To adhere to all company H&S and Environmental and site policies, procedures, and practices, ensuring a safe working environment.
  • To ensure accurate and timely completion of automated system and paperwork, including job sheets, timesheets, and purchase requisitions, as well as IT systems.
  • To liaise with first-line management for authorization of parts and process order numbers accordingly.
  • To collaborate with the Service Controller, customer, and Service Manager to ensure information regarding individual equipment is shared, including damage or requests for a replacement unit in the event of a long repair.
  • To propose improvements for the implementation of work activities and work conditions.
  • To ensure all allocated work is completed and notify the Manager or Controller if in arrears.
  • To adhere to specified Engineering Standards and Safe Working Practices, as well as all Company Policies and Procedures.
  • To ensure accurate stock levels and movement records.
  • To obtain hour meter readings and site information as requested by Controllers and at every visit.
  • To maintain company-issued equipment and tooling in a satisfactory, clean, and safe condition, reporting any failures.
  • To work closely with the sales & STR team and refer leads.
  • To work to strict planned schedules and deadlines.
  • To take responsibility for van weight and safe/roadworthy condition before use.
  • To understand and work towards KPIs relating to service, admin, and stock.
  • To take on any reasonable additional duties as required by the Manager to ensure the smooth running of the department.
  • To actively participate in training days, work meetings, and other meetings for the exchange of information.
Required Functional Competencies / Experience / Qualifications
  • NVQ Level 3 or equivalent associated occupation.
  • Electrical, hydraulic, and/or mechanical competencies.
  • Hold a full and valid driving license.
  • Good communication skills to liaise with customers and internal colleagues.
  • Sound IT knowledge/skills, e.g., word, Excel, email.
  • Ability to work independently and as part of a team.
  • Ability to work under own initiative without constant supervision.
  • Complete tasks to a high standard.
  • A high level of accuracy and attention to detail.
  • A positive and can-do attitude.
  • Flexible to adapt to the changing needs of the role.
  • Ability to plan, organize, and prioritize job responsibilities.
  • Ability to deliver first-class customer service at all times.
  • A desire to be a Linde/STILL brand ambassador.

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