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Spa Guest Services Coordinator

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Warminster, United Kingdom Bishopstrow Hotel & Spa Careers Full time
Spa Receptionist Role Overview

As a Spa Receptionist, you will be the first point of contact for our spa visitors, ensuring a warm and inviting atmosphere. Your role is essential in creating a memorable experience for all guests, whether they are members or hotel patrons.


Key Responsibilities:
  • Provide a friendly welcome and farewell to all spa guests, ensuring they feel valued and appreciated.
  • Act as a key team member, ensuring the smooth operation of the spa by assisting guests with inquiries, checking their satisfaction, and coordinating with therapists and staff.
  • Manage administrative tasks such as handling phone calls, emails, and booking appointments through our spa management systems.
  • Maintain high standards of cleanliness and organization in guest areas, ensuring a pristine environment for all visitors.
  • Create a welcoming atmosphere by offering refreshments and addressing the needs of guests as they enjoy their spa experience.
  • Work collaboratively with your team, knowing that your contributions are recognized and valued.

Next Steps:

If your application captures our interest, we will reach out to you for a conversation. Following that, you may be invited to a Team Insight session, where you can learn more about the role and ask any questions you may have.