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IT Support Specialist

2 months ago

Halewood, United Kingdom Hays Technology Full time

Job Summary:

Hays Technology is seeking an experienced IT Support Specialist to join our team as a Technical Analyst. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our site systems, ensuring they are running smoothly and efficiently.

Key Responsibilities:

  • Provide 1st-3rd line support for site and shopfloor systems
  • Install, configure, and maintain hardware, laptops, and desktops
  • Manage servers, backups, and domain systems
  • Support software applications, including Microsoft environment and SAP ERP
  • Manage Wi-Fi and device systems
  • Participate in project work and contribute to the development of new systems and processes

Requirements:

  • Minimum of 3 years' experience in an IT Analyst role
  • Proficient in providing 1st-3rd line support
  • Up-to-date knowledge of Windows platforms
  • Demonstrable experience in networking, including switches and routers
  • Experience with backups, including VEEAM and Wasabi Cloud
  • Knowledge of storage solutions, including RAID, SAN, and NAS
  • Experience supporting an ERP system, preferably SAP

Benefits:

  • A competitive salary
  • 25 days' holiday plus bank holidays (set shutdowns)
  • Pension offering, including 5% employee and 3% employer contributions
  • Free onsite parking
  • Early finish on Fridays