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Customer Insight Analyst

2 months ago

Warrington, Warrington, United Kingdom Talent Full time

Job Summary

Talent is seeking a highly skilled Customer Insight Analyst to join our innovative data team. As a key member of our team, you will play a crucial role in driving analysis and reporting that supports our business in understanding customer interactions across all channels.

Key Responsibilities

  • Develop and maintain advanced data models and analytics to inform business decisions
  • Design and implement data visualizations and dashboards to communicate insights to senior stakeholders
  • Collaborate with cross-functional teams to identify business needs and develop data-driven solutions
  • Analyze customer data to identify trends and opportunities for growth
  • Develop and maintain reports and dashboards to track key performance indicators

Requirements

  • Excellent SQL skills and experience with data visualization tools
  • Strong analytical mindset and ability to communicate complex insights to non-technical stakeholders
  • Experience working with senior stakeholders and ability to present findings and recommendations
  • Hands-on experience with Power BI and ability to design and implement complex dashboards
  • Bachelor's or Master's degree in Computer Science, Mathematics, or related field

What We Offer

  • Competitive salary and benefits package
  • Opportunity to work with a talented team of data professionals
  • Professional development opportunities and training
  • Flexible work arrangements and work-life balance