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Residential Lodge Manager

2 months ago


Saffron Walden, Essex, United Kingdom Churchill Estates Management Ltd Full time
About the Role

Churchill Estates Management Ltd is seeking a highly skilled and experienced individual to join our team as a Lodge Manager. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our residential lodge.

Key Responsibilities:

  • Customer Service: Provide excellent customer service to residents, responding to their needs and concerns in a timely and professional manner.
  • Lodge Operations: Oversee the day-to-day operations of the lodge, including managing staff, maintaining facilities, and ensuring compliance with company policies and procedures.
  • Administration: Manage administrative tasks, including maintaining records, processing paperwork, and coordinating events.

Requirements:

  • Experience: Proven experience in a customer-facing role, preferably in a residential or hospitality setting.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with residents, staff, and external partners.
  • Education: Relevant qualifications in a field such as hospitality, customer service, or a related field.

What We Offer:

  • Competitive Salary: £22,500 per annum, plus excellent benefits.
  • Hours of Work: Monday to Friday, 09:00 am to 17:00 pm, with 1 hour for lunch.