Astutis is seeking a highly organized and detail-oriented Course Coordinator to join our team. As a Course Coordinator, you will play a crucial role in ensuring the smooth administration of our courses, providing exceptional customer service, and supporting the delivery of high-quality training programs.

• Manage a caseload of clients and customers, providing comprehensive post-sales support to ensure a seamless and positive experience.
• Build relationships with key contacts, providing the best customer service experience and keeping them informed of learner progress from registration to certification.
• Issue joining instructions to clients and customers, prepare course paperwork, and ensure course trainers receive course materials and arrangements.
• Confirm delegate numbers with Open venues, gather post-course feedback for continuous improvement, and update relevant job files and digital systems.
• Manage delegate practical assessment submissions, prepare and issue certificates to clients and students, and manage inboxes, respond to student queries, and assist colleagues with course administration.

• Excellent understanding and working knowledge of Microsoft packages.
• Excellent word-processing skills and attention to detail.
• Ability to work on own initiative, self-motivated, and strong initiative to work to tight deadlines and fluctuating workload.
• Excellent English skills, both written and verbal, and a customer-focused approach with excellent telephone manner.
• Results-focused and a team player with the ability to work unsupervised.

Astutis is a vibrant and growing company that puts its people first. We offer a collaborative and positive work environment, opportunities for growth and development, and a range of benefits, including hybrid working, performance-related bonuses, and access to wellbeing resources.