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Lead Area Supervisor

2 months ago

Nottingham, Nottingham, United Kingdom ENGINEERINGUK Full time
Job Title: Lead Area Supervisor

As a Lead Area Supervisor, you will play a crucial role in supporting the growth and profitability of the store through the implementation of the retail plan and delivery of key performance indicators (KPIs) for your area of accountability.

Key Responsibilities:
  • Recruit and develop a high-performing team of customer assistants, supporting succession requirements for the store and region.
  • Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
  • Drive profitability and sales for your area through supporting the delivery of the retail plan and store KPIs.
  • Embed business transformation plans and change initiatives for your area, ensuring seamless execution and adoption.
  • Deliver exceptional customer service and instore experience, leveraging data and insights to inform improvements.
  • Manage individual performance through quality conversations, addressing underperformance and celebrating success.
  • Maintain a safe and legal store environment, adhering to company policies and procedures.
Requirements:
  • Proven leadership experience, with a track record of driving business growth and improving customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work collaboratively as part of a team, with a customer-centric approach.
  • Good understanding of commercial, visual, operational, and people processes and systems.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading retail brand, shaping the future of customer experience.