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Consumer Loan Processor IV
2 months ago
We are seeking a highly skilled Consumer Loan Processor IV to join our team at TD Bank, N.A. This role is responsible for providing support to the lending areas by reviewing the accuracy of complex consumer loans from conditional approval to closing.
Key Responsibilities- Verify required loan documentation for approved loan applications
- Verify all required support materials, such as titles, and floods to ensure the files are ready for closing
- Contact customers to collect and review additional information as necessary
- Provide support to customers, branches, and lending staff as needed
- May train new branch personnel
- Test new systems and documentation software
- Answer phones in queue as well as personal line to assist customers
- Collect and review all conditions placed on loan by lender and mortgage underwriter
- May assist in training of Loan Processor I, II, and III
- May assist Loan Processing Center Manager with special projects
- Process all specialty products
- Advise customers regarding changes in rate and term
- HS Diploma or GED required
- 3+ years loan documentation experience
- Demonstrated knowledge of Bank loan products and policies
- Demonstrated knowledge of lending software
- Detail-oriented with the ability to multitask
- Ability to handle heavy workload and meet stringent deadlines
- Outstanding oral and written communication skills, with ability to interact effectively with all customers, both internal and external
- Solid knowledge and understanding of states' regulations
- Proficient PC skills
- Ability to work a flexible schedule (rotation of nights and/or weekends)
- Experience consistently carrying a loan pipeline of 50 plus
- Maintains regular communication with the customer by phone or email depending on customer preference
- Completes all annual required training on a timely basis
- Accurately documents conversations with customers in the loan file
- Establishes and follows up on due dates for documentation
- This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
- Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part
- Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
- Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position
TD Bank, N.A. is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.
We are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer-facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
