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Security Operations Coordinator

2 months ago

Lowestoft, Suffolk, United Kingdom Hales Group Limited Full time
Job Description

Hales Group Limited is seeking a skilled CCTV Operator to join our team. As a CCTV Operator, you will be responsible for the proactive and reactive monitoring of CCTV systems, airwaves radio systems, and Town link radios.

Key Responsibilities:
  • Deliver Professional CCTV Services: Ensure that the CCTV operation is delivered in a professional and effective manner, working closely with the Police and external partners to detect, deter, and reduce crime and anti-social behavior.
  • Monitor and Interpret CCTV Footage: Monitor, assess, and interpret pictures from CCTV cameras in accordance with procedures and current legislation.
  • Radio Communication and Coordination: Monitor, respond, and provide assistance for external partners operating airwave and town link radio communication, as the CCTV operator is the radio controller for these services.
  • Evidence Management: Maintain evidence and records through correct storage and documentation.
  • Collaboration with Emergency Services: Liaise with emergency services and visiting Police Officers, demonstrating the use of CCTV and recording equipment to Police Officers. Identify offenders and provide high-quality evidence to enable investigations and, where necessary, prosecutions.
  • Timely Footage and Evidence Requests: Deal with footage, evidence, and report requests in a timely manner in accordance with current Key Performance Indicators and Service Level Agreements.