Hotel Night Cleaner

5 days ago


Eastbourne, East Sussex, United Kingdom Aimbridge Hospitality Full time

About the Role:

The Hotel Night Cleaner is a vital member of our team, responsible for ensuring the smooth operation of our hotel during nighttime hours. As a key player in our hospitality team, you will be working closely with the Night Duty Manager to provide exceptional guest experiences.

Key Responsibilities:

  • Ensure awareness of hotel business operations each evening through handovers with the front office team.
  • Prepare and serve basic food items on the 24-hour menu, as trained by the kitchen team, to meet room service food and drink requirements.
  • Operate the point-of-sale system and resolve any issues that may arise.
  • Conduct regular security checks throughout the building, addressing any problems or concerns.
  • Learn and utilize hotel computer software (Opera) to assist with late check-ins, early check-outs, and night audits.
  • Cash and credit card handling, including taking payments for services.
  • Handle telephone calls efficiently, accurately meeting the caller's needs.
  • Ensure all cleaning tasks are completed to hotel standards, preparing the hotel for the next day's business.
  • Clear down late function rooms and assist event staff.
  • Set up conferences for the following day's events.
  • Remove trays from public areas, bedroom corridors, and prepare breakfast trays for service.
  • Liaise with guests and residents, addressing problems and resolving complaints in a courteous and professional manner.

What We're Looking For:

We're seeking a passionate and dedicated individual who is committed to providing exceptional guest experiences. As a key member of our hospitality team, you will be expected to embody our brand standards and live our values.

Benefits:

  • Annualised Hours Contract with an average of 39 hours per week.
  • Competitive salary of £25,730 per annum, increasing after a successful 6-month probation period.
  • 30 days' holiday pro-rata.
  • Company pension scheme.
  • Uniform supplied.
  • On-site car parking facilities.
  • Staff meals on duty.
  • Bike to work scheme.
  • Health and wellbeing programme.
  • Real living wage commitment.
  • Annual reviews for salary and employee benefits.

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