Warehouse Operations Manager

1 month ago


York, York City, United Kingdom apetito Full time
Job Description

This role is a key part of our team, working 40 hours per week over any 5 out of 6 days. You will be working closely with the RSOM to deliver an exceptional service to our customers at Wiltshire Farm Foods York. Your responsibilities will include the day-to-day running of the depot, ensuring we meet all our financial and operational targets. You will be proactive in leading the team to build plans for any KPIs that are off track.

Key Responsibilities
  • Support the RSOM in delivering company and client business objectives.
  • Agree contract KPIs, monitor performance against KPIs, and drive/manage performance and profitability to ensure achievement.
  • Achieve budgeted sales and profitability, influence key P&L drivers, and accurately forecast future financial performance.
  • Demonstrate leadership and coaching/support provided to employees on a day-to-day basis to increase engagement and motivation.
  • Develop training structures to ensure growth within the depot.
  • Identify and manage training and development needs of staff.
  • Maintain excellent communications with client employees, ensuring quality information is exchanged when appropriate.
  • Avoid non-compliance with client, company, and legislative policies and procedures.
  • Maintain quality and standards of overall presentation, ensuring adherence to company and agreed contract standards.
  • Telephone skills: handle calls effectively and professionally.
  • Proven experience in stock control.
  • Confident in people management activities, e.g. recruitment, sickness absence, performance management, and disciplinary procedures.
  • Able to understand and translate P&L accounts.
  • Computer skills: confident users of all Microsoft Office Suite (Intermediate level or above).
  • Full driving licence.
  • Transport & Logistics background.
  • Contract Catering experience.
  • Fleet management experience.
  • Level 3 Food Hygiene Certificate.
Personal Qualities
  • Flexible.
  • Pro-active self-starter who can prioritise effectively, balancing a commercial focus with an understanding of our business.
  • Strong team working skills at all levels, fostering a culture of continuous improvement and excellence in delivery.
Benefits
  • Competitive salary – accredited Living Wage employer.
  • 33 days holiday per year, including bank holidays (which are considered a normal working day).
  • Option to purchase up to 5 additional days holiday per year.
  • Discretionary annual bonus scheme.
  • Pension scheme – employer matched contributions up to 4%.
  • Life assurance scheme worth at least 1x annual salary.
  • Free turkey or voucher at Christmas.
  • apetito perks scheme including salary sacrifice options and retail discounts.

We are a family-owned business that takes pride in making a real difference and creating outstanding meals to be proud of. We support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff, and we're on a mission to build an inclusive workplace where everyone reaches their full potential.



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