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Senior IT Infrastructure Engineer
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Position Overview
The Operational Support Division is tasked with the upkeep and management of all corporate IT functionalities, encompassing desktop solutions, on-premises and cloud virtualization, storage systems, and SAAS applications, as well as ensuring network connectivity and serving as a point of escalation for support inquiries.
We are seeking a highly proficient technical engineer at the third line level who excels in communication, capable of conveying complex technical concepts in a clear and accessible manner to stakeholders at all levels, including end users, internal teams, and external partners.
The ideal candidate will be required to engage in an on-call rotation for after-hours escalations and participate in a shift schedule that includes early and late hours. Given the global presence of the company, occasional travel may be necessary with little prior notice.
Key Responsibilities
As an IT Operations Engineer, your duties will include the management of a selection of live services, which will involve:
- Conducting scheduled maintenance checks
- Implementing service enhancements
- Handling escalations from various teams
- Managing both planned and unplanned disaster recovery events
- Overseeing capacity management
- Collaborating with third-party vendors and internal stakeholders to resolve issues
- Performing additional tasks as required to fulfill business objectives.
Qualifications and Skills
We welcome applications from individuals who can showcase:
- Motivation and a proactive approach
- Ability to build relationships effectively
- Team collaboration skills
- Resilience in challenging situations
- Analytical and problem-solving capabilities
- Commitment to professional integrity and adherence to company values.
Technical Proficiencies
- VMWare ESXi & VCentre
- PowerShell scripting and automation techniques
- Storage solutions
- Backup technologies
- Azure AD, Office 365 & Intune
- Windows Server environments
- Active Directory, Exchange Server, clustering, and file server management
- SMTP protocols
- HPe hardware expertise
- Network routing, 802.1x, and firewall configurations