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Academic Engagement Specialist

2 months ago

Kingston upon Thames, Greater London, United Kingdom Harrison Scott Associates Full time

Job Summary:

Harrison Scott Associates is seeking a highly motivated and experienced Client Solutions Manager to join our team. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and delivering exceptional customer service.

Key Responsibilities:

  • Develop and implement effective client engagement strategies to drive business growth and customer satisfaction.
  • Act as the primary point of contact for clients, providing timely and professional support to meet their needs and exceed their expectations.
  • Identify and pursue new business opportunities, working closely with internal stakeholders to develop and execute sales strategies.
  • Collaborate with cross-functional teams to deliver high-quality solutions that meet client needs and exceed expectations.
  • Monitor and analyze client feedback, using insights to inform business development and improve customer satisfaction.

Requirements:

  • Proven experience in a client-facing role, with a strong track record of building and maintaining relationships with clients.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, colleagues, and other stakeholders.
  • Highly motivated and self-driven, with a strong desire to deliver exceptional customer service and drive business growth.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities and develop effective solutions.
  • IT literacy and experience in the printing, digital, and business communications industry is highly desirable.

What We Offer:

  • A competitive salary and bonus structure.
  • A dynamic and supportive work environment.
  • Opportunities for professional development and growth.