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Freight Forwarding Operations Manager

2 months ago

Manchester, United Kingdom Willis Global Ltd Full time
Job Description

**Job Title:** Freight Forwarding Operations Manager

**Company:** Willis Global Ltd

**Location:** Manchester Office

**Job Type:** Full-time

**About the Company:

Willis Global Ltd is a leading global logistics provider that offers high-quality freight forwarding and logistics services. With 70 years of history, the company has established best-practice standards in ground transportation, air and ocean shipments, customs clearance, and supply chain management.

**Job Summary:

We are seeking an experienced Freight Forwarding Operations Manager to oversee all import/export freight forwarding operations, warehouse operations, and facilities management for our Manchester office. The successful candidate will be responsible for leading a team of professionals, ensuring efficient performance, and driving process improvements.

**Key Responsibilities:

  • Lead, mentor, and support team members in achieving their goals and targets.
  • Line manage staff, oversee day-to-day operations, and ensure efficient performance.
  • Provide training, supervision, and maintain staff training records.
  • Oversee import and export freight forwarding operations, ensuring accuracy and timely completion of legal, financial, and invoicing tasks.
  • Create, maintain, and enforce SOPs for the department, ensuring compliance with industry standards.
  • Communicate and report internal leads to sales and customer service teams.
  • Ensure accurate quotations are processed, communicated within two hours, and recorded.
  • Drive process improvements and operational efficiencies in collaboration with the warehouse and line manager.
  • Manage Manchester warehouse operations and maintain smooth workflow.
  • Supervise local sales activities, ensuring the sales team is informed and capable of delivering services that align with company objectives.
  • Build and maintain strong customer relationships, addressing queries and concerns.
  • Report sales activities and ensure ongoing communication with the company network.
  • Authorise and scrutinise invoices, ensuring compliance with company policies.
  • Oversee department cost capture, ensuring timely and accurate financial reporting.
  • Ensure value for money in procurement processes.
  • Act as the senior fire warden and local representative for Health & Safety issues, ensuring compliance and good practice.
  • Carry out regular safety inspections, ensuring walkways, fire exits, and general housekeeping are safe and compliant.
  • Oversee contractor compliance with Health & Safety standards, managing risk assessments and incident reporting.
  • Maintain and inspect equipment, reporting any issues immediately.
  • Provide PPE to staff and ensure adherence to safety protocols.
  • Attend business and Health & Safety meetings, ensuring that decisions align with company policies.
  • Ensure timely generation of reports and submission to line management.

**Requirements:

  • Proven experience in leading and managing teams effectively within the freight forwarding sector.
  • Comprehensive understanding of import/export freight forwarding operations and regulatory compliance.
  • Strong background in health and safety management, ideally within a warehouse environment.
  • Exceptional communication and interpersonal skills, with the ability to solve problems efficiently.
  • Solid financial management skills, particularly in cost tracking and invoice processing.
  • Demonstrates initiative and the ability to meet deadlines in a fast-paced, dynamic setting.