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Quality Assurance Specialist

2 months ago

Melton Mowbray, Leicestershire, United Kingdom Heron Food Full time
Quality Assurance Advisor Job Description

Heron Foods is seeking a dedicated Quality Assurance Advisor to join our team and support our commitment to excellence in quality and safety standards.

Job Purpose:

To coordinate and support the business on all aspects of Quality Assurance, managing and monitoring standards, processes, communications, training, and systems to ensure compliance with quality responsibilities.

Key Responsibilities and Duties:
  • Coordinate with the retail team to conduct food safety assessments/audits, ensuring compliance and understanding.
  • Liaise with external bodies such as environmental health, Primary Authority, and trading standards to ensure legal compliance.
  • Provide detailed monthly reports for distribution within the business.
  • Conduct supplier visits to build relationships and check compliance.
  • Process and trend customer complaints.
  • Write, manage, and review the HACCP plan covering all aspects of the business.
  • Drive internal standards using BRC accreditation as a benchmark.
  • Monitor quality and safety, issuing withdrawals and recalls when necessary.
  • Attend meetings to ensure clear communication across the business.
  • Oversee pest control for the distribution centre.
  • Deliver induction food hygiene training at all new store inductions.
BRC Standards Compliance:
  • Ensure senior management commitment and the creation/maintenance of a Quality Policy.
  • Create and maintain HACCP plans, conducting risk assessments covering microbiological, chemical, physical, and allergenic risks.
  • Identify, control, and train staff in checking Critical Control Points (CCPs).
  • Maintain Quality Management Systems with procedures to show compliance, document control, accurate record-keeping, and scheduled internal audits.
  • Conduct root cause analysis for any failures in food safety, quality, and legality.
  • Oversee supplier approval and monitoring, ensuring traceability of products, and managing product withdrawals/recalls.
  • Handle complaint management and control non-conforming products, damage, waste, and returns.
What Heron Foods Offers:
  • Competitive annual salary of £30,000.
  • Workplace Pension.
  • 30 days annual leave with accrual of additional leave for long service plus the option to purchase additional days.
  • 24/7 online access to a GP for you and your family (partner and children up to age 21).
  • 10% discount across both Heron Foods and B&M stores; double discount weekends throughout the year.
  • Wellbeing support via our 24/7 employee assistance program – Smart Health.
  • Access to BenefitHub for you and your family for exclusive deals and discounts on everyday purchases, eating out, family days out, financial services, etc.
  • Ongoing learning and career development including on-the-job training, eLearning, or apprenticeships.
  • Reward and recognition schemes and celebration of long service & work anniversaries.
Essential Skills and Experience:
  • Proven experience in quality assurance within the food industry.
  • Strong understanding of food safety standards and legal compliance.
  • Excellent communication skills and the ability to conduct training and briefings effectively.
  • Ability to manage multiple tasks and work across various functions.