Customer Service Representative

2 months ago


Bishops Sutton, United Kingdom CKB Recruitment Ltd Full time
About the Role

We are seeking a highly skilled Customer Service Advisor to join our team at CKB Recruitment Ltd. As a key front-line role in a small but busy inbound customer contact team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities
  • Provide outstanding customer service over the phone and via email
  • Build strong rapport with customers and resolve their queries in a timely and professional manner
  • Work to agreed service levels and metrics to ensure high-quality customer service
  • Participate in regular training sessions to stay up-to-date with industry knowledge and best practices
Requirements
  • Minimum 12 months experience working in the insurance sector or a previous customer service role
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Basic computer skills and proficiency in Microsoft Office
What We Offer
  • A competitive salary of £22,300 per annum
  • The opportunity to work in a dynamic and supportive team environment
  • Regular training and development opportunities to enhance your skills and knowledge
  • A hybrid working scheme with flexible working hours


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