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Desktop Support Technician

2 months ago

Horsham, West Sussex, United Kingdom Proactive Appointments Full time

Job Summary:

We are seeking a skilled IT Helpdesk Analyst to join our team on a contract basis. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide first and second-line technical support for a range of IT issues, including Windows, Office 365, Teams, Active Directory, and MS Exchange.
  • Utilize strong communication and problem-solving skills to resolve technical issues efficiently and effectively.
  • Work collaboratively with our team to ensure seamless delivery of IT services.
  • Stay up-to-date with the latest IT trends and technologies to provide expert advice and support.

Requirements:

  • Proven experience in a similar IT support role, with a strong background in troubleshooting and resolving technical issues.
  • Excellent customer service and communication skills, with the ability to work effectively with clients at all levels.
  • Strong problem-solving skills, with the ability to think critically and resolve complex technical issues.
  • Ability to work independently and as part of a team, with a strong focus on delivering high-quality results.

About Us:

Proactive Appointments Limited is an equal opportunities organisation, committed to providing a supportive and inclusive work environment. We take our obligations to protect your personal data very seriously, and any information provided to us will be processed in accordance with our Privacy Notice.