Senior Retail Assistant

3 days ago

Greenford, Greater London, United Kingdom Toolstation Full time

About the Role

We're seeking a highly motivated and customer-focused Senior Retail Assistant to join our team at Toolstation. As a keyholder, you'll be responsible for leading by example and ensuring our customers receive an exceptional shopping experience.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Manage the store's daily operations, including opening and closing procedures, stock management, and visual merchandising.
  • Lead and motivate the store team, promoting a positive and inclusive work environment.
  • Contribute to the development and implementation of sales strategies, driving business growth and improving customer engagement.
  • Collaborate with colleagues to achieve sales targets, manage stock levels, and maintain a high level of customer satisfaction.

What We're Looking For

  • A passion for delivering exceptional customer service and a commitment to exceeding customer expectations.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • A proactive and flexible approach, with a willingness to adapt to changing circumstances and priorities.
  • A commitment to ongoing learning and development, with a desire to grow and progress within the business.

What We Offer

  • A competitive salary and benefits package, including a bonus scheme and opportunities for career progression.
  • A comprehensive training program, including access to our Toolstation Academy and opportunities for professional development.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A range of employee benefits, including discounts on products and services, cycle-to-work schemes, and financial education and support.

About Toolstation

We're one of Britain's fastest-growing multi-channel retailers of tools, accessories, and building supplies, with a strong presence in the trade, home improvement, and self-build markets. Our store expansion program and diverse Group mean we always have opportunities for ambitious individuals who want to grow with us.

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