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Field Service Technician

2 months ago

Gloucester, Gloucestershire, United Kingdom nGeneration Full time
Job Title: Field Service Engineer / Field Support Technician

We are seeking a highly skilled and experienced Field Service Engineer / Field Support Technician to join our team at nGeneration. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients in the retail and hospitality industry.

Key Responsibilities:
  • Conduct daily visits to client locations to install, refurbish, and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.
  • Travel to client sites to provide on-site equipment swap-out services, minimizing downtime for the client during the replacement process.
  • Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
  • Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary.
Requirements:
  • 1 year of IT support experience (preferred)
  • UK Manual Driving Licence (required)
  • Technical mindset, logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables.
What We Offer:
  • Company Van and Fuel Card
  • Training opportunities to enhance your skills and knowledge
  • Annual Performance Bonus
  • 28 Days Annual Leave
  • Company Events and Team Parties and Events