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IT Support Specialist

2 months ago

Brent, Greater London, United Kingdom Red Personnel Full time
About the Role

We are seeking a highly skilled IT professional to join our team as an IT Administrator. As a key member of our technical operations team, you will be responsible for managing IT systems across the UK and Europe, ensuring seamless operations and driving innovative IT solutions.

Key Responsibilities
  • IT Support and Initiatives
    • Provide technical support to staff across the UK, Europe, and Cargo offices, resolving technical issues and ensuring smooth operations.
    • Act as the primary liaison with our headquarters in Singapore for UK/Europe IT matters, participating in quarterly updates and strategic initiatives.
    • Drive IT Infrastructure Services (IFS) projects and gather feedback from staff to enhance system functionality.
    • Manage the procurement of IT products and services, ensuring timely processing of invoices.
  • Software, Hardware, and Network Management
    • Oversee software distribution, Windows updates, and manage trial PCs.
    • Ensure compliance with audit requirements for software, hardware, and admin rights, and manage LAN connectivity for devices.
    • Handle Wi-Fi access points and server infrastructure in our office, maintaining system security, backups, and file sharing.
  • User, Access, and Directory Management
    • Support the creation and management of Windows accounts, email, VPN access, and application IDs for staff and non-staff.
    • Manage annual ID renewals and lead the ID recertification process across Europe.
    • Collaborate with Field Engineers and escalate unresolved issues to ensure smooth service delivery.
    • Manage Outlook distribution lists, shared mailboxes, and security groups.
  • IT Administration
    • Maintain detailed inventory of IT equipment for our office and act as BSP Administrator for the UK and Ireland.
    • Process service requests for internet access, VPNs, and other IT needs through our internal system.
    • Manage content on our intranet pages and FAQs and update key administrative records.
  • Engaging in Projects
    • Develop applications such as the UK APD Calculator and occasionally write macros for Excel to support office functions.
Requirements
  • Proven experience in IT support, with a proactive, problem-solving mindset.
  • Knowledge of organizational protocols and procedures.
  • Familiarity with SIA/Airline systems is advantageous, though a willingness to learn is key.