Customer Service Representative

4 days ago

Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full time
Customer Service Advisor

You will be responsible for delivering exceptional customer service, handling inquiries, and resolving issues efficiently. This role plays a vital part in maintaining positive customer relationships and contributing to the overall success of the company.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via various channels.
  • Resolve customer issues in a timely and effective manner.
  • Process customer orders, manage returns, and address billing inquiries.
  • Maintain accurate customer records and data.
  • Ensure high levels of customer satisfaction through excellent service.
  • Collaborate with other departments to provide comprehensive customer support.
Additional Skills:
  • Experience in a customer-facing role.
Qualifications:
  • Strong customer service skills, with a focus on empathy and problem-solving.
  • Excellent verbal and written communication skills.
  • Proficiency in customer relationship management (CRM) software.
  • Ability to multitask and prioritize tasks effectively.
  • Strong attention to detail and accuracy.

Hays Specialist Recruitment Limited is a leading recruitment agency, and this role is a great opportunity to join our team and contribute to the success of our clients.

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