Deputy Manager
3 weeks ago
We are seeking an experienced and dedicated Deputy Manager to join our team at Hestia Housing Support. As a key member of our management team, you will play a crucial role in delivering high-quality care and support services to our service users.
Key Responsibilities- Manage all aspects of client care, support, and accommodation, ensuring compliance with CQC regulations.
- Lead the delivery of a consistent and high-quality client-centered service, co-produced with service users, in line with Hestia's mission statement and values.
- Maintain 'good' across all KLOEs as a minimum and strive for 'outstanding'.
- Effectively manage and implement project operational policy within the relevant legislative framework.
- Lead the creation, implementation, and review of an annual business plan for the service, aligning with organisational strategic objectives and delivery requirements.
- Develop and update a live risk register, implementing mitigation actions and interventions, and reviewing the level of each identified risk on a regular basis.
- Attained level 5 in health and social care or equivalent.
- Experience in leadership and management of a team, with the ability to motivate and empower staff to facilitate positive differences for service users.
- Demonstrable experience of managing services for people with complex mental health needs and understanding the challenges that may present.
- Empathy for service users and the drive to be positive and assertive in support of recovery.
- Managerial experience in recruitment, induction, supervision, appraisal, learning and development, as well as performance management.
- High-quality housing management experience.
- Experience in budgetary management and compliance with financial policies and procedures.
- Experience in developing positive working relationships with key stakeholders, including service users, family, placement officers, and statutory, community, and voluntary partners.
- The ability to communicate clearly, both verbally and in writing.
- The ability to manage information, analyse performance, and practice in the team, and make recommendations for change.
- Understanding of and the ability to implement good Equality, Diversity, Equity, and Inclusion practice.
Hestia Housing Support is a leading provider of care and support services, dedicated to empowering individuals to rebuild their lives and achieve independence. We are committed to creating and maintaining a diverse and inclusive workforce, valuing the skills, abilities, talent, and experiences that different people and communities bring to our organisation.
We are a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role, and provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
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