About the Role

We are seeking a skilled Poker Dealer to join our team at Grosvenor Casinos. As a Poker Dealer, you will be responsible for dealing a successful and entertaining poker game, providing a professionally dealt game of poker, and ensuring a memorable guest experience.

Key Responsibilities

• Welcome customers warmly into the business
• Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
• Work with colleagues to provide efficient and dynamic service
• Deliver an excellent quality experience by evaluating individual needs and acting upon this information
• Communicate effectively with colleagues and card room supervisor
• Create an environment of community and fun
• Show immaculate technical standards in dealing, chips skills, bet calculation, and enforcing the rules of the game
• Interact with customers in a range of ways that is consistent with their experience and ability in the game
• Maintain the security of the game, cash, and assets
• Ensure proactive compliance with all regulation, particularly for licensing conditions, and safer gambling

Requirements

• Previous experience preferred but not necessary (full training can be provided)
• Positive attitude
• Experience of working successfully in a hospitality role
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Comfortable with change and ability to embrace new ways of working
• Good interpersonal skills and conflict resolution
• Must be able to work shifts at any time of the day, including weekends and bank holidays
• Must be 18+ and have right to work in the UK

What We Offer

• Competitive Salary
• Fantastic Rewards Package
• Induction for Success
• Learning and Development
• Exciting Project Work
• People-Focused Culture
• High-Performing Culture
• Emphasis on Growth

The Rank Group is committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.