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Deputy Service Manager

2 months ago

Norwich, Norfolk, United Kingdom Sanctuary Group Full time

Job Summary

We are seeking a highly skilled and experienced Deputy Service Manager to join our team at Sanctuary Group. As a Deputy Service Manager, you will play a key role in managing and developing our services to ensure they meet the highest standards of quality and care.

Key Responsibilities

  • Service Management
    • Manage and develop our services to ensure they meet the highest standards of quality and care.
    • Recruit, develop, and train staff to ensure they have the necessary skills and knowledge to deliver high-quality services.
    • Develop and implement effective staff rotas to ensure adequate staffing levels and efficient service delivery.
  • Quality Assurance
    • Promote best practice and ensure that services are delivered in accordance with our policies and procedures.
    • Conduct regular audits and reviews to ensure that services are meeting the required standards.
  • Compliance
    • Ensure that services are delivered in a fully compliant manner, adhering to all relevant laws and regulations.
    • Develop and implement effective systems to ensure compliance with health and safety regulations.
  • Customer Relationships
    • Develop and maintain relationships with customers and external agencies to ensure effective communication and collaboration.
    • Liaise with statutory and voluntary partners to ensure that services are delivered in accordance with their requirements.

Requirements

  • Experience
    • Proven experience in a management or supervisory role within a social care environment.
  • Qualifications
    • NVQ Level 3 in Health and Social Care or equivalent.
  • Skills
    • Compassionate and understanding with a hands-on approach to delivering high-quality services.
    • Strong communication and interpersonal skills.
    • Ability to work effectively in a team environment.

Benefits

  • Competitive Salary
    • £27,672 per annum (rising to £29,128 after 12 months, subject to satisfactory performance).
  • Excellent Benefits Package
    • At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays).
    • A pension scheme with employer contributions.
    • A variety of online discounts and rewards from major retailers.
    • Health and well-being plans.
    • Life assurance.
    • Family friendly arrangements, including opportunities for flexible working.
    • Tax efficient savings through our Cycle to Work scheme.
    • A wide range of learning and development opportunities.