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Watch Casing Specialist
2 months ago
We are seeking a skilled and detail-oriented individual to join our Casing Department at Swatch Group's Customer Service Centre in Southampton. As a Watch Casing Specialist, you will be responsible for disassembling and reassembling watch cases, testing for water resistance, and skillfully fixing bracelets on Swatch Group Traditional brand watches.
Key Responsibilities- Carry out case disassembly, assembly, and water resistance testing, and bracelet interventions on SG brand watches, in accordance with specific brand guidelines and standards.
- Organise and manage allocated work to ensure they are completed within the required department Service Level Agreement (SLA).
- Maintain clear communication between yourself, your supervisor, and the technical administration team regarding any potential issues or delays in the workflow.
- Be prepared to undertake brand-specific training and development opportunities to increase knowledge and experience.
- Professionally conscious with an ability to maintain high-level working relationships.
- Impeccable attention to detail and motivated to follow specific technical instructions and criteria.
- Excellent organisational and time management skills with an effective approach to prioritising own workload.
- A flexible and patient outlook to the requirements of a multi-brand working environment where switching between instructions is of utmost importance.
- Experience of working towards set targets within a service-driven industry.
- Excellent written and verbal communication skills.
- Good level of dexterity.
- An interest in horology/watchmaking with long-term ambitions to develop a career (desirable).
- Commitment to Quality: Be part of a team that values quality and exceptional service.
- Career Growth: Opportunities for professional development and career advancement.
- Dynamic Environment: Work in a fun, fast-paced and engaging environment with a passionate team.
- Leading Brands: Join a company known for its iconic brands and significant impact in the watchmaking industry.
- Diverse and Friendly Community: Become part of a welcoming and inclusive workplace culture that values diversity and collaboration.
