Claims Resolution Specialist

3 weeks ago


Glasgow, Glasgow City, United Kingdom HRC Recruitment Full time
Job Overview

We are seeking a highly skilled Claims Handler to join our team at HRC Recruitment. As a Claims Handler, you will play a crucial role in assessing and evaluating complex claims, ensuring that our clients receive a professional and efficient service.

Key Responsibilities:

  • Accurately assess and evaluate complex claims, including reserve calculations and settlement values
  • Effectively handle incoming call enquiries and provide a professional service to customers
  • Identify and address customer complaints and expressions of dissatisfaction
  • Maintain and develop technical knowledge and expertise in claims handling
  • Build and maintain key client relationships, ensuring timely resolution of issues and adherence to Service Level Agreements (SLAs)
  • Evaluate and escalate relevant client issues to senior team members and management as required

Requirements:

  • Proven experience in claim handling, preferably within a Broker or Insurance Office
  • Excellent customer service skills, demonstrating a professional standard in customer care
  • Ability to prioritize and work to SLAs
  • Strong listening and communication skills
  • A process-minded, adaptable, and customer-focused attitude


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