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Help Desk Technician
2 months ago
**Job Summary:**
We are seeking a highly skilled IT Technician to join our team at Senitor Associates. As an IT Technician, you will play a critical role in providing technical support and coordination to our internal IT department.
Key Responsibilities:
- Provide first-line technical support and coordination to internal teams.
- Troubleshoot and resolve technical issues in a timely and efficient manner.
- Escalate complex issues to senior technical teams as necessary.
- Maintain accurate and detailed documentation of support tickets and resolutions.
- Collaborate with cross-functional teams to identify and resolve product issues.
- Stay up-to-date with industry trends and emerging technologies.
- Participate in an on-call rotation to provide out-of-hours support for internal customers.
- Maintain high levels of incident ownership through the incident lifecycle.
- Utilize IT service management tools to log, track, and manage customer tickets.
- Understand and adhere to IT security best practices.
- Perform administrative tasks, including event acknowledgement, security log checking, and change request management.
- Adhere to asset and access management policies and procedures.
- Support data and information security initiatives.
Requirements:
- Strong technical skills and knowledge of IT systems and infrastructure.
- Excellent problem-solving and analytical skills.
- Ability to work effectively in a team environment.
- Strong communication and interpersonal skills.
- Ability to adapt to changing priorities and deadlines.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
