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Reservations Supervisor
2 months ago
Job Summary:
We are seeking an experienced Reservations Supervisor to join our dynamic team at RBH Hospitality Management. As a key member of our Sales team, you will be responsible for providing exceptional customer service, managing bookings, and contributing to the maximization of sales.
Key Responsibilities:
- Provide a high level of customer service to customers, companies, and agents making bookings for bedroom reservations, weddings, conference, or events bookings.
- Contribute towards the maximisation of sales, incorporating meetings, weddings, events, and accommodation facilities.
- Provide effective administration for all bookings and to communicate these effectively to all departments within the Hotel.
- Carry out site visits of the hotel to potential customers to the standard set by the sales manager.
- Be a point of contact for customers, companies, and agents throughout the booking process.
- Input and administer all enquiries and bookings into the booking systems.
- Carry out shift duties within the sales office operating hours.
- Chase provisional bookings and update reservations when confirmations received.
- Pass any potential sales leads and new users onto the Sales Manager at the hotel.
- Follow up with any past users, to rebuild the relationship and understand the clients' hotels future requirements.
Requirements:
- Previous experience in this or a similar role is desirable.
- Team player
- Good work ethic and ability to work in line with the Company's standards
- Guestline/Rezlynx system experience
- Maintain a high level of customer service at all times
- Accurate and timely responses to guests, clients, and agents in line with our brand standards
- To be fully conversant with rate groups and sales accounts procedures
What We Offer:
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
