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Customer Care Resolution Executive
3 months ago
Customer Resolution Officer (Complaints)
Compensation: £13 per hour
Contract Duration: Temporary (3-4 months)
Work Arrangement: Hybrid (1 to 2 days in the office per week)
Tate is collaborating with a housing organization to find a dedicated Customer Resolution Officer. We invite qualified candidates to express their interest in this role.
Role Overview
The Customer Resolution Officer (Complaints) will oversee the handling of complaints, member inquiries, freedom of information requests (FOIs), and the resolution of intricate customer challenges within Operations.
The primary objective of this position is to deliver exceptional service to clients facing complaints or complex issues. This involves thoroughly understanding and addressing concerns promptly and positively, ensuring customer satisfaction while minimizing the potential for further complications. The Customer Resolution Officer will also be instrumental in identifying and disseminating insights gained from complaints that can contribute to service enhancements.
Essential Skills and Experience
- Supporting clients with various inquiries across multiple communication channels in a dynamic customer-facing setting.
- Delivering services to a diverse clientele, including individuals from vulnerable backgrounds.
- Utilizing IT systems, such as CRM software, to assist clients effectively.
Note: This advertisement will remain active until the position is filled. Interviews will be conducted throughout this timeframe.
Tate operates as an Employment Business in relation to this vacancy.
Tate is committed to fostering equal opportunities. We encourage candidates to inform us of any adjustments needed during the application or interview process to enhance their experience. Your comfort and accessibility are our priorities, and we are here to support you throughout the process. We also value your individuality and invite you to share your preferred pronouns in your application.
