Ladieswear Department Manager

2 weeks ago

Gateshead, Gateshead, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly motivated and experienced Ladieswear Supervisor to join our team at Flannels, a luxury fashion destination for men and women. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining high standards of visual presentation in our stores.

Key Responsibilities
  • Customer Service: Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise.
  • Sales and Targets: Confidently make recommendations to achieve sales and targets, drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs.
  • Product Knowledge: Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials, and attending training as required.
  • Visual Presentation: Maintain high standards of visual presentation in stores, including maintaining exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times.
  • Operational Duties: Support with stock counts and other operational duties, ensuring compliance with all policies and procedures.
  • Team Leadership: Lead by example to support and coach the sales team, develop strong relationships with brand representatives, and perform as a team player, participating in all activities to contribute to the store objectives.
Requirements
  • Personal Energy: Demonstrates a high level of personal energy, confidence, assertiveness, and personability.
  • Communication Skills: Excellent communication skills, with the ability to work effectively with customers, colleagues, and brand representatives.
  • Self-Driven: Self-driven to upskill and learn, with a natural ability to coach and lead others.
  • Resilience: Resilient and resourceful, with the ability to work in a fast-paced environment.
What We Offer
  • Competitive Salary: £28,256 per annum.
  • Commission and Bonuses: Eligibility for basic and enhanced commission on sales, retail incentive scheme, and a generous employee product discount.
  • Development Opportunities: Ongoing training, coaching, and support, with many opportunities to progress.
  • Benefits: 28 days holiday, 50% instore uniform discount, discounted gym membership, cycle to work scheme, and group-wide 20% discount across all Frasers Group brands.

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