Apprentice Customer Service Engineer

3 weeks ago

Camberley, Surrey, United Kingdom Alfa Laval Corporate AB Full time
About the Job

Alfa Laval UK&I is seeking a skilled Field Service and Sales Support Engineer to join our team in Scotland. As a key member of our service business, you will be responsible for providing high-quality service to customers, carrying out servicing and maintenance of Alfa Laval equipment, and supporting sales efforts.

Key Responsibilities
  • Commissioning, servicing, and fault finding of new and existing heat transfer equipment
  • Assisting and training customer maintenance and supervisory personnel on equipment operation and maintenance tasks
  • Performing trial test runs to ensure performance rates and quality meet established specifications
  • Providing process and technical support to the department and customers
  • Meeting KPIs for the service team in areas such as job report submission and timesheet management
From a Sales Perspective
  • Working alongside Regional Account Managers to interpret the service department's sales strategy and develop plans to identify and win opportunities within chosen sectors
  • Identifying key decision makers and presenting and selling the business and its unique selling points for each service offering
  • Managing the sales process from start to finish and creating winning sales strategies
  • Managing customer relationships and identifying their relevant needs
  • Supporting Product & Application Engineers with detailed and winning quotations for additional equipment, spares, and service
  • Supporting the Service Operations Team to commercially manage projects from beginning to end
  • Providing a high level of commercial awareness to ensure service agreements and scope changes are delivered in the most cost-effective manner
  • Providing sales strategy input at internal and external review meetings
  • Building partnerships based on trust, respect, and flexibility, and providing an unrivalled service experience
About You

We are looking for a self-motivated and detail-oriented individual with a robust practical understanding and experience working on heat transfer equipment. You should have great customer relation skills to build, develop, and sell work activities and packages. You should be curious about technology and applications in heat transfer, motivated to build long-lasting relationships, and deliver excellent customer experience.

Ideally, you should have completed a recognised apprenticeship or have reached a minimum level of technical training. You must be able to demonstrate a strong working background in mechanical and electrical maintenance, and have a good level of competence with respect to electronic equipment testing, fault finding, reading schematic diagrams, and using PLCs. Exposure to Alfa Laval core equipment would be advantageous.

You should be able to spend several nights away from home as required, and due to the nature of the work, including the environment in which the work is often carried out, you are required to have a good level of physical fitness. A full driving licence is also essential.

What's in it for you

You will be joining a team and a company that makes a difference. Alfa Laval's technology is known for its high efficiency and energy-saving designs. You will go to work knowing that you are truly contributing to making the world more sustainable.

The Alfa Laval culture is open, informal, and supportive. We believe in diversity and equal career opportunities and encourage people to take charge of their personal development.

Alfa Laval UK&I currently provides a wide range of benefits, schemes, and initiatives to our employees, including holiday entitlement, health cash plan, life assurance, training and career development potential, cycle to work scheme, and tech scheme.

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