Retail Team Leader
1 week ago
**Job Summary**
Deichmann is seeking a highly motivated and experienced Retail Team Leader to join our team in our Coatbridge store. As a key member of our store management team, you will play a vital role in delivering an exceptional shopping experience to our customers.
**Key Responsibilities**
- Lead and supervise the store team in the absence of the Store Manager, ensuring seamless day-to-day operations.
- Open and close the store, including cash handling and completion of associated administrative duties.
- Provide exceptional customer service, with a strong focus on product knowledge and sales.
- Lead by example, recommending and promoting complementary products to enhance customer satisfaction.
- Assist management in leading the team to achieve store sales targets and key performance indicators (KPIs).
- Support team members as needed, providing guidance and coaching to ensure individual and team success.
- Maintain a visually appealing store environment, ensuring accurate merchandising and product displays.
- Process stock deliveries and store transfers, ensuring accurate inventory management.
- Address customer queries and complaints in a professional and courteous manner.
**Requirements**
- Previous supervisory experience, including cash handling and banking.
- Self-motivated, with a positive and proactive attitude.
- Ability to supervise, motivate, and work with a diverse team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- Drive to exceed monthly performance targets.
- Methodical approach to completing daily tasks, including stock management.
- High levels of attention to detail.
- Ability to work independently and as part of a team.
- Commitment to working 16 hours per week, with flexibility to work any day (Monday-Sunday).
**What We Offer**
- A competitive hourly rate of up to £12.64 per hour.
- Non-contractual, hourly sales commission.
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