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Customer Service Specialist

2 months ago

Liverpool, Liverpool, United Kingdom Barclays Full time

### Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at Barclays. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our brokers and solicitors, ensuring they have a seamless experience across telephony and webchat.

### Key Responsibilities

* Provide top-notch customer service through various communication channels, including chat, email, and phone.
* Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
* Resolve complex customer inquiries and issues related to our products and services, including account balances, transactions, and payments.
* Develop and execute reports and presentations on customer care performance, communicating findings to internal senior stakeholders.
* Take ownership of managing risk and strengthening controls in relation to the work you own or contribute to.

### What We Offer

As a Customer Service Specialist at Barclays, you will have the opportunity to work in a dynamic and supportive environment, where you can grow and develop your skills. You will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.

### Requirements

* Experience of working in a customer-obsessed role, preferably from a Business to Business perspective.
* Excellent written and verbal communication skills.
* Ability to multitask multiple online chat sessions.
* Ability to use IT systems and associated applications.
* Ability to take ownership of complaints and complex issues.

### Working Hours

Working hours will be between Monday-Sunday 7am-11pm.