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Jewellery Auction Assistant

2 months ago

Birmingham, Birmingham, United Kingdom Fellows Auctioneers Full time

Position Overview:

We are seeking a dedicated and proactive Pawnbroking Assistant to enhance our dynamic team. This full-time role is essential in supporting our bustling Pawnbroker Department, which manages a diverse array of jewellery items for our regular sales, typically featuring over 3500 lots.

Key Responsibilities:

  • Receive and verify items from vendors, ensuring accurate sorting and secure storage.
  • Handle incoming deliveries and address any discrepancies with vendors regarding missing items.
  • Assist in the ticketing process and prepare items for customer viewings.
  • Engage with potential buyers during viewings, providing assistance and answering queries.
  • Support operations on sale days, ensuring a smooth process.
  • Facilitate customer collections and manage the dispatch of goods post-sale.
  • Coordinate with the accounts team to confirm payments prior to item release.
  • Address customer inquiries throughout the entire process.
  • Prepare detailed condition reports upon request, including photographic documentation.

Personal Attributes:

  • Exceptional multitasking abilities.
  • Strong attention to detail and accuracy.
  • Reliable and trustworthy.
  • Professional and presentable demeanor.
  • Excellent organizational skills.
  • Effective communication skills, both verbal and written.
  • Self-motivated with the ability to work independently.
  • Collaborative mindset to meet tight deadlines.

Preferred Experience:

  • Background in a fast-paced work environment.
  • Knowledge or experience in jewellery is advantageous but not mandatory.

About Our Company:

Established in 1876, Fellows Auctioneers is a reputable family-run business located in the Jewellery Quarter. We are recognized as one of the UK's leading auction houses, specializing in luxury watches, designer items, and unique jewellery pieces. Our commitment to exceptional customer service and a friendly approach has earned us an excellent reputation.

Benefits of Employment:

  • Discretionary team rewards.
  • Overtime compensation and event work remuneration.
  • Additional annual leave based on tenure.
  • A collaborative and inspiring workplace culture.
  • Access to learning resources and professional development opportunities.
  • Utilization of advanced auction management technology.
  • 24/7 employee wellbeing support.
  • Employee discount programs and purchasing incentives.
  • Electric vehicle scheme with charging stations.
  • Parking permit provided after probation completion.
  • Travel expenses covered for inter-office and external events.
  • Company-wide holiday closure during Christmas.

If you believe you possess the qualities we are looking for, we encourage you to consider this opportunity.