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GTM Operations Lead
2 months ago
About BigCommerce
BigCommerce is dedicated to empowering merchants to maximize their sales potential at every stage of their journey, from emerging startups to established enterprises. Our commitment is to provide the premier e-commerce platform, allowing our clients to concentrate on what truly matters: expanding their businesses.
We are equally invested in fostering our employees' professional growth and delivering an exceptional work experience as we expand our global footprint. We enable our team and clients to innovate, build, and thrive, collectively redefining the e-commerce landscape.
Position Overview
As a leader in the e-commerce sector, BigCommerce is seeking a Manager of Go-To-Market (GTM) Strategy & Operations. This role will spearhead growth initiatives across the organization by utilizing a team of analytical and strategic thinkers in collaborative engagements focused on our Sales and Post-Sales functions. The ideal candidate will establish trust with diverse stakeholders and apply their operational and analytical acumen to address complex business challenges. By combining practical experience, interpersonal skills, financial modeling, operational expertise, process enhancement, and data analysis, this leader will play a crucial role in fostering data-driven decision-making and facilitating positive organizational transformation.
Key Responsibilities
- Build and maintain a trusted relationship with the regional General Manager and other Senior Leadership within the GTM Organization, serving as a subject matter expert on key challenges and business opportunities.
- Conduct data and economic analysis to assess sales effectiveness throughout the sales funnel. Exhibit curiosity and the ability to independently seek out data, identify gaps, and integrate Tableau reports and visualizations into analyses.
- Continuously identify and mitigate risks while assessing prioritization for high-impact activities that support revenue growth in the EMEA region.
- Prepare materials for key business rhythms, including monthly business reviews, quarterly Board meetings, and annual financial planning.
- Collaborate with Operations leaders in other regions to standardize and globalize operational tactics.
- Work alongside peers in the Global GTM Strategy & Operations teams to design and implement operational enhancements based on insights or business partnerships.
- Partner with Analytics and Data Solutions teams to develop and implement additional Tableau datasets necessary for ongoing analysis and improvement.
- Mentor and train colleagues within Operations in similar roles, providing guidance to new employees and assisting with business understanding, modeling conventions, and analysis.
- Drive the execution of established playbooks to ensure operational sustainability within insights, operations, and performance review processes, applying a systems-thinking approach.
Qualifications
- 7+ years of experience in Strategy, Management Consulting, or related roles in Business Analytics or Finance.
- Bachelor's degree in a quantitative discipline (Statistics, Mathematics, Business Administration, Finance, Economics) or equivalent professional experience.
- Experience in SaaS technology or eCommerce sectors is highly desirable.
- Prior experience supporting GTM functions, particularly in Marketing and Sales Operations.
- Proven track record of conducting comprehensive advanced analyses, managing stakeholders, and collaborating across cross-functional teams at all organizational levels.
- Effective communicator and storyteller, capable of simplifying complex concepts into digestible information that influences executive behavior (oral, written, PowerPoint).
- Familiarity with data exploration and analysis tools such as Tableau or Looker is preferred.
- Experience collaborating with revenue-generating teams to assess business opportunities and recommend implementation improvements, demonstrating success in enhancing business performance and efficiency.
- Driven, inquisitive, and quick to assimilate information; adept at independently resolving problems in ambiguous situations.
