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Product Support Specialist

2 months ago

Leicester, Leicester, United Kingdom M J Products Ltd Full time
About the Role

We are seeking a highly skilled Sales and Service Professional to join our team at M J Products Ltd. As a key member of our sales and service team, you will be responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Sales Responsibilities:
    • Conduct market research to identify new business opportunities and expand our product range.
    • Develop and maintain strong relationships with existing and potential customers to drive sales growth.
    • Provide technical demonstrations and training to customers on our products.
    • Prepare and submit quotations to customers in a timely and professional manner.
  • Service Responsibilities:
    • Deliver, install, and train customers on the use of our equipment to ensure seamless integration and optimal performance.
    • Perform product servicing at our factory and customer locations to maintain high-quality standards.
  • Key Skills:
    • Effective technical and sales communication skills in English.
    • A strong mechanical and abstract reasoning aptitude.
    • Ability to present technical information clearly and concisely.
    • Proficiency in using IT tools for troubleshooting and reporting.
    • Exceptional organisational skills in managing service tasks.
    • Ability to use Microsoft Excel and Office applications.
    • Previous experience in IT or customer service roles is advantageous.
    • A formal qualification in engineering, computers, or a sales-related field is an advantage.
    Requirements
    • Experience:
      • 1 year of sales experience (required)
      • 1 year of customer service experience (preferred)
      • 1 year of mechanical knowledge (required)
    • Licence/Certification:
      • Clean Driving License (required)
    Work Environment

Our company offers a hybrid remote work arrangement in Leicester, providing a flexible and comfortable work environment.