Field Service Technician

4 weeks ago

Colchester, Essex, United Kingdom Professional Technical Ltd Full time
Job Title: Field Service Engineer

We are seeking a highly skilled and experienced Field Service Engineer to join our team at Professional Technical Ltd. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers across the Colchester and Ipswich areas.

Key Responsibilities:
  • Complete all service, repair, warranty, and inspection jobs allocated daily to a high-quality standard
  • Build strong rapport and relationships with customers through professional behavior and a customer-focused mindset
  • Respond to routine enquiries from customers about the technical aspects of our products and services
  • Troubleshoot, investigate, and resolve standard technical problems that arise, ensuring ongoing customer satisfaction
  • Develop skills and knowledge of our products and services
  • Comply with all legal and company standards, such as the code of conduct and H&S practices
Requirements:
  • Experienced Field Service Engineer, Plant Fitter, Construction Plant or FLT will all be considered
  • Qualified to Level 2, preferably apprentice trained
  • Experienced multi-skilled engineering experience with heavy plant equipment and working with Hydraulic Systems
  • Able to read and follow electrical wiring diagrams
  • Fault find and diagnostics of CANBUS Systems, as well as electrical fault finding
  • Good IT literacy, numeracy, and analytical skills
What We Offer:
  • Circa £50,000 - £55,000 OTE in year 1
  • Overtime at time and a half after 45 hours
  • Door to door payment
  • Bonus scheme
  • 25 days' holiday plus bank holidays, with an annual opportunity to buy/sell holiday
  • Salary sacrifice company pension
  • Van with private use (subject to tax), fuel card, PPE, and uniform
  • Tailored training plan on Safety, customer products, electrical systems, and OEM engines and transmissions
  • High spec latest generation fully equipped mobile workshop
  • Employee-specific performance and personal development plan to facilitate progression
  • 4 x Life Assurance

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