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Technical Services Operations Manager

2 months ago

Huddersfield, Kirklees, United Kingdom Senitor Associates Full time

Job Title: Project & Technical Services Manager

Job Summary:

We are seeking a highly skilled Project & Technical Services Manager to join our team at Senitor Associates. As a key member of our organization, you will be responsible for leading the service delivery and technical services team, ensuring efficient processes and high-quality tasks are carried out.

Key Responsibilities:

  • Lead the Service Delivery Team: Oversee the team's processes and tasks to ensure efficient and high-quality delivery.
  • Provide Service Expertise: Serve as the escalation point for support and technical matters within the Service Delivery team.
  • Mentor and Coach Staff: Maximize individual and team development, growth, competence, and succession.
  • Oversee Customer Service: Ensure effective service delivery and service levels are met for timely response and quality resolution of problems and projects.
  • Monitor and Document Recommendations: Continuously monitor and document recommendations formally via service delivery plan, including SLAs.
  • Maintain Documentation: Work with the Senior Management team on strategies, processes, and procedures.
  • Hands-on Input and Leadership: Lead projects and tasks, ensuring accurate inventory tracking, licensing, and asset management.
  • Develop and Analyze Reports: Generate and analyze operational and service performance reports, sharing with the Technical Services Team.

About the Role:

This is an excellent opportunity for a Project & Technical Services Manager to join a successful organization. If you are enthusiastic and passionate about delivering high-quality services, we encourage you to apply.