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Operations Manager

2 months ago


Ferndown, United Kingdom Ernest Gordon Recruitment Full time
About the Role

We are seeking an experienced Operations Manager to join our team at Ernest Gordon Recruitment. As a key member of our organization, you will be responsible for leading a busy helpdesk team and overseeing the account management group.

Key Responsibilities
  • Manage a team of 10 to ensure high levels of service and hit targets and KPIs
  • Oversee workload productivities, handle escalations, and manage contract SLAs
  • Develop and implement strategies to improve office-based team performance
Requirements
  • Proven experience as an Operations Manager or similar role
  • Background in facilities or contract management
  • Strong leadership and management skills
  • Ability to work in a fast-paced environment
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment