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Customer Support Specialist
2 months ago
Neogen Corporation is a leading global provider of life science products and services, with a strong presence in genomics and agriculture. We are seeking a dedicated and experienced Customer Service Representative to join our team supporting the Indian, European, Middle Eastern, and African (iEMEA) territories.
In this role, you will be the primary point of contact for our valued genomics customers, providing exceptional support and ensuring their satisfaction. You will handle a wide range of inquiries via email and phone, addressing technical questions, order status updates, and any concerns they may have.
Responsibilities:- Provide prompt and efficient customer service by responding to inquiries regarding genomics products and services.
- Collaborate with internal departments to ensure a seamless customer experience, including onboarding new customers, processing orders, managing sample shipments, and handling invoicing.
- Resolve customer complaints in a professional and timely manner, striving for positive resolutions.
- Proven experience in providing outstanding customer support in a fast-paced environment.
- Proficiency in Microsoft Office Suite.
- A strong understanding of genomics or agriculture would be highly advantageous.
- Excellent organizational and time management skills.
