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E-commerce Platform Manager

2 months ago

Reading, Reading, United Kingdom OpenSourced - Search & Selection Full time
About the Role

We are seeking an experienced E-commerce Platform Manager to oversee the growth and performance of our UK and European e-commerce platforms. As a key member of our team, you will be responsible for ensuring our web stores deliver an exceptional shopping experience while driving sales and brand growth across multiple markets.

Key Responsibilities
  • Manage and optimize Google Ads campaigns, working closely with the Performance Marketing Executive to ensure alignment with sales strategies and KPIs across all territories.
  • Collaborate with the marketing team to analyze performance data from email, sales, and digital marketing channels, identifying trends and opportunities for optimization.
  • Use statistical models to forecast sales and manage inventory levels, working with the Supply Chain team to ensure product availability.
  • Develop and manage content for the website using HTML/CSS, and coordinate with a US-based development team for advanced functionalities.
  • Lead the integration and supervision of an AI-based customer support chatbot, in partnership with the Customer Support team.
  • Ensure content consistency and quality across all stores in their respective native languages, coordinating with translation agencies.
  • Data-driven approach to decision-making, with an in-depth understanding of UK/EU customer behavior.
  • Proficiency in HTML and CSS, with additional knowledge of Liquid being a plus.
  • Experience in web development project management is preferred.
  • Hands-on experience with digital advertising tools such as Google Ads, Meta Ads, TikTok Ads, and email marketing platforms.
  • Familiarity with statistical models for sales forecasting and inventory management.
  • Bachelor's degree (2:1 or higher) in Marketing, Business, or a related field.
  • Proficiency in at least one European language (French, Spanish, Dutch, German, or Italian preferred).
What We Offer
  • Competitive salary: £45k + 20% bonus
  • ~20 days annual leave, plus your birthday and bank holidays
  • ~ Stakeholder pension scheme
  • ~ Career development and progression opportunities
  • ~ Flexible working arrangements
  • ~ Generous friends and family discount scheme
  • ~ Free on-site parking, well-being program, on-site gym, ping pong facilities, and more
  • ~ Free monthly staff lunches, snacks, fruit, and beverages