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ICT Implementation Manager

2 months ago

Liverpool, Liverpool, United Kingdom Liberty Gas Group Full time

Liberty Gas Group presents a remarkable opportunity for an ICT Implementation Manager. This role is pivotal in establishing and configuring new client contracts within our operational management systems.

Reporting Structure: You will report directly to the ICT Director and play a crucial role in supporting our business development and project acquisition teams.

Role Overview: This dynamic position requires a proactive individual who can work independently as well as collaboratively within a broader team framework.

Experience Requirements: Candidates should possess a background in property services or facilities management and demonstrate a strong capability in engaging with external clients and stakeholders.

Technical Proficiency: The ideal candidate will have hands-on experience in setting up and configuring operational management systems, with a preference for familiarity with platforms such as MRI Repairs or AccuServ. Additionally, you should be adept at supporting proposals and client presentations as necessary.

Key Responsibilities:

  • Lead the mobilization of new client contracts as part of a comprehensive mobilization team, acting as the systems subject matter expert.
  • Drive operational consistency by defining and implementing standard operating procedures for the mobilization of new client contracts.
  • Enhance data integrity through effective controls and measures in collaboration with the Liberty Operations and ICT Data teams.
  • Maintain and contribute to documentation related to client mobilizations, including progress reports and risk assessments.
  • Keep a proactive overview of all upcoming and ongoing mobilizations by coordinating with the business development teams.
  • Assist the business development team with relevant information to support bid submissions and proposals.
  • Represent the ICT mobilization function during client presentations as the subject matter expert.
  • Contribute to the ICT systems development roadmap alongside the ICT Systems Product Manager.
  • Collaborate with other ICT functions, including Infrastructure and Service Management teams.

Ideal Candidate Profile:

The successful candidate will be a visionary leader, expected to guide and enhance the mobilization process of new contracts in alignment with organizational objectives. You will take charge of ICT mobilization initiatives while balancing business priorities within established budgets.

Key Attributes:

  • Self-motivated and capable of independent decision-making.
  • Ability to maintain strategic focus while managing reactive situations effectively.
  • Innovative thinker with a broad perspective and the capability to implement solutions.
  • Proactive in addressing challenges and adaptable to changing circumstances.
  • Highly organized with excellent time management skills.
  • Strong communication skills, approachable demeanor, and active listening abilities.

Professional Image: Always present a professional demeanor and possess in-depth knowledge of operational management systems, particularly within the social housing or facilities management sectors, with a proven track record in mobilizing new contracts.

Project Management Qualifications: Accreditation in project management methodologies such as PRINCE2, PMP, or CAPM is desirable.

Benefits: Liberty Gas Group offers a comprehensive benefits package, including:

  • Pension scheme
  • 25 days of annual leave plus bank holidays
  • Cycle to work scheme
  • Employee recognition awards
  • Health and wellness programs
  • Training and development opportunities

At Liberty Gas Group, we are committed to fostering a diverse and inclusive workplace where all employees can thrive. We uphold our values of Passion, Openness, Respect, and Trust, ensuring equal opportunities for all qualified candidates.