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Network Operations Shift Lead

2 months ago

County Antrim, United Kingdom Telefónica Tech (EN) Full time
Job Description

Telefónica Tech (EN) is a leading provider of NextGen Tech solutions, with a highly diversified team of over 6,000 skilled employees and +60 nationalities. Our global strategic hubs offer a range of market-leading services and develop integrated technology solutions to accelerate digital transformation through:

  • Cloud and Data Services
  • Enterprise Applications
  • Workplace Services
  • Cyber Security and Networking

We are a top 3 Service Provider for Microsoft, with Azure Expert Status, Fastrack & Inner Circle Partner, and part of the NextDefense Cyber Security Portfolio with Palo Alto & Crowdstrike. We are also an Advanced Solution & Managed Service Provider Program for AWS.

Job Summary

We are recruiting for a Security Operations Level 1 Team Leader to oversee and manage a team of 12 security analysts within the Security Operations Center (SOC). The successful candidate will ensure the efficient and effective monitoring, detection, and response to cybersecurity threats, maintaining the security posture of the organization.

Key Responsibilities
  • Lead, mentor, and support a team of 12 L1 SOC analysts, ensuring they are well-trained, motivated, and equipped to handle security incidents effectively.
  • Oversee the investigation and response to security alerts, ensuring incidents are escalated and resolved in a timely manner.
  • Monitor team performance through KPIs and metrics, providing regular feedback and conducting performance reviews to drive continuous improvement.
  • Ensure proper shift coverage and scheduling to maintain 24/7 SOC operations, minimizing downtime and ensuring continuous monitoring.
  • Work with security tools and platforms, ensuring the team effectively utilizes them for threat detection and incident response.
Requirements
  • Familiarity with SOC tools and technologies, such as SIEM, IDS/IPS, EDR, and threat intelligence platforms.
  • Full and valid UK driving license and access to own transport to travel between sites.
  • Compliance to ISO27001, ISO27018, ISO20000, ISO22301, and ISO9001 is essential to our business.
  • Quality, IT Service Management, Business Continuity, and Information security awareness, education, and training are given regularly.