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Lead Visitor Engagement Specialist

3 months ago


Wareham, Dorset, United Kingdom NATIONAL TRUST Full time

About the Role:

If you have a passion for enriching visitor experiences and a talent for engaging storytelling, this position offers an exciting opportunity to make a significant impact.

Key Responsibilities:

  • Be a vital part of a dedicated team welcoming a large number of visitors annually, ensuring each individual has a memorable experience.
  • Collaborate closely with the Experience & Visitor Programming Manager and other senior officers to develop and implement captivating events and programs.
  • Oversee the Visitor Experience Officer and work alongside enthusiastic volunteers to enhance visitor interactions.
  • Lead the planning and execution of various events, from historical reenactments to seasonal festivities, ensuring they resonate with our audience.
  • Shape the overall visitor experience by introducing innovative, audience-focused ideas that enhance the atmosphere and engagement.
  • Act as the primary representative on social media, developing content that informs and inspires our audience.
  • Manage the Visitor Journey Framework, working with various teams to create an inclusive and welcoming environment for all visitors.
  • Engage with local community groups to foster partnerships that enrich the visitor experience.
  • Handle Duty Management and Event Management responsibilities, which may require weekend availability.

What We Are Looking For:

  • Proven experience in delivering engaging activities that inspire visitors.
  • Strong interpersonal skills to cultivate positive relationships within the team and across the organization.
  • Ability to interpret significant collections for diverse audiences effectively.
  • Excellent organizational capabilities and adept project management skills.
  • A flexible, customer-focused approach with a track record of delivering high-quality service.
  • Experience in supervising and working with volunteers.

We look forward to receiving your application and learning how you can contribute to our mission.