IT Service Desk Manager
3 days ago
This is an exciting opportunity to join a leading telecoms business as a Service Desk Manager, supporting a diverse portfolio of clients across various industries.
As a Service Desk Manager, you will be responsible for the day-to-day running of the function, leading, mentoring, and coaching the Service Desk team to deliver exceptional service and meet customer contractual requirements.
Key Responsibilities:
- Leading the Service Desk team to achieve high levels of user satisfaction, quality work, and response time.
- Owning Major Incident Management and Change Management processes, ensuring they are fit for purpose and aligned with customer needs.
- Developing and implementing training and development plans to address knowledge gaps and improve team capabilities.
- Managing suppliers, attending meetings, and supporting supplier service improvement activities.
- Providing regular reporting on SLA performance, risks, and issues, as well as service improvement initiatives.
What We Offer:
- 25 days' holiday + bank holidays
- Hybrid working arrangement
- Life assurance
- Health cash plan
- Industry training and certifications funded
This role offers a unique opportunity to work with a high-profile client base, supporting critical organizations across the country in both the Not-for-profit and Commercial sectors.
We are looking for a skilled and experienced Service Desk Manager to join our team. If you have a passion for delivering exceptional service and leading high-performing teams, we encourage you to apply.
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