Client Relations Coordinator
2 weeks ago
Location: Brentwood, Essex
Salary: £28,500 per annum
Working Hours: Monday - Friday 9am-5pm
Benefits: 25 days holiday + Bank Holidays, pension scheme, private healthcare, and on-site parking.
We are seeking passionate and customer-oriented individuals to join our vibrant team as a Client Relations Coordinator. This role is essential in maintaining high levels of customer satisfaction within a fast-paced environment.
1. Manage incoming customer service calls and deliver outstanding support.
2. Process customer orders through various channels including phone, fax, and email, ensuring accurate data entry into our systems.
3. Collaborate with the logistics team to guarantee timely updates of deliveries in our planning systems.
4. Address customer inquiries, resolve issues, and handle complaints with a friendly and understanding demeanor.
5. Work alongside team members to effectively manage workloads during peak times and staff absences.
6. Generate ad-hoc reports as requested by senior management.
Qualifications:
- Excellent communication skills to effectively engage with customers.
- Strong attention to detail and exceptional organizational abilities.
- Capability to thrive under pressure and adapt to a dynamic work environment.
- A positive mindset and a genuine passion for delivering exceptional customer service.
What We Offer:
- Competitive salary and comprehensive benefits package.
- Opportunity to work within a dynamic and supportive customer service team.
- A collaborative environment that encourages professional growth and development.
If you are a proactive individual with a strong customer focus, we invite you to consider this opportunity to contribute to our client's success and enhance the customer experience.
Please note that only candidates selected for further consideration will be contacted. We appreciate all applicants for their interest in this position.
Office Angels is an employment agency committed to equal opportunities, valuing diversity and inclusion in the workplace. We welcome applicants from all backgrounds and strive to create an environment where everyone can thrive.
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