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Customer Service Technician

2 months ago

Basingstoke, Hampshire, United Kingdom Vistry Group PLC Full time
About the Role

We are seeking a highly skilled Customer Service Technician to join our team at Vistry Group PLC. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Rectify defects reported by purchasers within the Vistry and NHBC warranty periods
  • Continuously improve the customer journey by identifying and addressing areas for improvement
  • Work closely with the Area Customer Service Manager to ensure that all reported defects are dealt with in a cost-effective, timely, and professional manner
  • Liaise with purchasers as and when required to ensure that their needs are met
  • Ensure that all materials are available at the commencement of jobs
  • Report any problems or incomplete work to the Customer Service Co-ordinator immediately
Requirements
  • Valid CSCS card
  • Driving License
  • Experience working for a residential house builder in a similar position
  • Understanding of NHBC customer handover requirements
  • Good understanding of Microsoft Office, Excel, Outlook
  • Ability to handle complaints and difficult situations
  • Multi-trade skills including Carpentry and internal/external door adjustment, decorating (emulsion and oil-based paints), basic tiling, able to mastic internally and externally, able to repair blown tapes, nail pops and repair cracks to plasterboard, basic understanding of plumbing (wastes / taps etc)
  • A general knowledge of construction
  • A polite, tactful, and assertive attitude
  • Patience and calmness under pressure
  • Excellent communications skills
  • Good team working skills
About Us

Vistry Group PLC is the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.

We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process.