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Service Desk Engineer
1 month ago
Principal IT is seeking a skilled Service Desk Engineer to join their team. As a key member of the IT department, you will play a vital role in providing technical support to the company's head office, retail outlets, and remote specialist locations across the UK.
Key Responsibilities:- Provide first-level technical support for various IT incidents and requests.
- Handle queries raised through the Service Desk portal, phone, or Teams.
- Monitor helpdesk queries and provide technical support as required.
- Take ownership of incidents through to resolution.
- Maintain a high degree of customer service for all support queries.
- A basic level of IT literacy.
- Basic troubleshooting and problem-solving skills.
- Basic knowledge of Microsoft-based Operating Systems, with an emphasis on Windows 10 & 11.
- Good verbal and written communication skills.
- Some experience with MS Office.
If successful, our client is offering a salary of between £25,000 - £28,000, a favourable holiday allowance, and a company-contributed pension scheme.