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Service Desk Engineer

2 months ago

Didsbury, United Kingdom Principal IT Full time
Service Desk Engineer

Principal IT is seeking a skilled Service Desk Engineer to join their team. As a key member of the IT department, you will play a vital role in providing technical support to the company's head office, retail outlets, and remote specialist locations across the UK.

Key Responsibilities:
  • Provide first-level technical support for various IT incidents and requests.
  • Handle queries raised through the Service Desk portal, phone, or Teams.
  • Monitor helpdesk queries and provide technical support as required.
  • Take ownership of incidents through to resolution.
  • Maintain a high degree of customer service for all support queries.
Requirements:
  • A basic level of IT literacy.
  • Basic troubleshooting and problem-solving skills.
  • Basic knowledge of Microsoft-based Operating Systems, with an emphasis on Windows 10 & 11.
  • Good verbal and written communication skills.
  • Some experience with MS Office.
The Package:

If successful, our client is offering a salary of between £25,000 - £28,000, a favourable holiday allowance, and a company-contributed pension scheme.