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Business Operations Specialist

2 months ago

Doncaster, Doncaster, United Kingdom Close Brothers Group Full time
About the Role

We are seeking a highly skilled and experienced Business Services Executive to join our team at Close Brothers Group. As a Business Services Executive, you will play a critical role in supporting our partner hubs and partners in the completion of various centralised tasks.

Key Responsibilities
  • New Business:
    • Dealer on-boarding, including Sanction and FCA licence checks.
    • Carry out Dealer Partner updates and ensure the system is updated to reflect any amendments.
    • Commission adjustment and monthly reconciliation.
    • HPI – Dealer Funding.
    • CIFAS – Fraud monitoring.
  • Regulation:
    • Asset Recovery – customer Voluntary Termination, PCP hand back, auction house sales, fee collection
    • Completion of Data SARs, and other GDPR related activities
    • Customer CRA File updates and amendments
    • Review Experian (credit) disputes and ensure you reach a resolution that is communicated.
    • Manage customers through the Right to withdraw process from initial call to providing the settlement quote and taking a payment.
  • Day to day tasks:
    • Telephone Queries from Hub, Dealer, Customer and other 3rd parties
    • Keeping up to date with Emails & Post.
    • HPI (Hire Purchase Investigations) monitoring.
    • Monthly MI reporting to various stakeholders including Compliance.
  • Risk & Compliance:
    • Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
Requirements
  • Excellent Customer service skills with experience in a high-pressure environment
  • Attention to detail
  • Ability to multitask, 'think on your feet',
  • Prioritise and work to strict deadlines.
  • Excellent communication and negotiation skills.
  • Ability to work as part of a team and individually.
Desirable Skills
  • Previous experience in the Finance or Automotive industry.
  • Awareness/understanding of GDPR/PII.
  • Collections experience would be a distinct advantage (Asset Recovery)
About Us

Close Brothers Group is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. We provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.