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Air Operations Coordinator
2 months ago
Oceania Cruises is a leading luxury cruise line that offers unparalleled culinary and destination-focused experiences. Our fleet of small, luxurious ships carries a maximum of 1,238 guests, featuring the finest cuisine at sea and destination-rich itineraries that span the globe.
With a strong focus on delivering exceptional customer service, we are seeking a highly skilled Air Operations Coordinator to join our team. This role will be based in our office in Southampton, with a 3:2 split between working from home and in-office.
Key Responsibilities- Provide information and booking services for air travel to the internal Guest Services team in the UK office, as well as servicing calls from the Outbound Team based in Miami.
- Organize and manage special departures for our bespoke Concierge Collection land packages, ensuring exceptional customer service and timely responses to all incoming calls and emails.
- Collaborate with the reservations departments to identify the best airline options for each route, ensuring awareness of tactical and special offers released by the airlines.
- Monitor sales to minimize exposure to penalties from the airlines, keeping reservations up to date with availability of group allocations.
- Pull reports from GDS (Sabre) and from Reservation system (NVS) to assist with quality checks, hotel and transfer manifests for the ships and our US office.
- Work with special offer cruise fares supplied by the US office to add extra value to the cruise package (Concierge Collection).
- Ensure flights booked match Reservation system (NVS) and all OSI remarks are correct as per the airline's contract.
- Provide 24-Hour emergency cover, on a rota basis, for both Oceania & Regent Seven Seas UK/EMEA guests.
- Airline knowledge and experience in a similar role, ideally 2-3 years.
- Fares & Ticketing 1&2 qualifications or 2-3 years of experience in a similar role.
- Customer Service experience.
- GDS Experience, including ticketing (Sabre, Amadeus, Travelport).
- Knowledge of Air Contracts and Nett Fares.
- Experience of issuing different tickets – Nett/BT/IT/Cat 35/ published fares.
- Customer-focused, excellent communicator and listener.
- Strong product and destination knowledge.
- Attention to detail and excellent organizational skills.
- IT literate.
- Working knowledge of MS Office applications, including Excel and Word.
- Ability to multi-task in a fast-paced environment.
- Demonstrates resilience and flexibility to business needs.
- Ability to work well as part of a team.
